Family Violence

This case highlights the complexity of client issues often addressed through Arabic Welfare services and programs. The case involves a young woman and her children who are victims of family violence. They required an intensive and coordinated intervention over a 12-month period and ongoing support.

Client Issues

  • Mental health and wellbeing – symptoms of trauma, children’s health, mental instability.
  • Housing – lack of permanent housing, long waiting lists, rental issues.
  • Education – school integration, language barriers impacting learning.
  • Finances – budgeting and referral to support services.

The Approach

  • Care coordination across health professionals and services, including Child First, VincentCare, ACT4KIDS, Tenancy Union, NDIS, CentreLink, Homework Club.
  • Addressing client barriers to engagement – often involving language and cultural understanding.
  • Provision of financial counselling, clinical treatment and development, housing placement, trauma counselling, and support information.
  • Support to navigate services and manage the many challenges.


  • The strong coordination of services and multidisciplinary approach resulted in clear articulation of the care team’s responsibilities, streamlining the process and minimising unnecessary client stress. This approach was paramount to address client instability which resulted in provision of inconsistent information and confusion between professionals on the support required.
  • A home was secured and tenant rights and responsibilities explained, providing some stability.
  • The children receiving the multifaceted and much needed support has played a key role in their wellbeing and providing them with hope for a better future.



This case involves a young woman aged 20 years, who decided to leave her English course (level 2) and join her friends to obtain a certificate in hairdressing as she believed this would help her secure employment.

The Approach

  • Information on the Australian education system and availability of free English classes and government supports.
  • Facilitated communications with Kangan Institute for re enrolment into English and explored other courses for further education.
  • Coaching provided and referral to programs to assist with other settlement needs.
  • Support with employment seeking and job preparation.


  • Level 3 English completed, resulting in increased social confidence and employment opportunities.
  • Increased courage to continue with education lead to enrollment in Certificate 4 in Accounting.
  • Benefits to overall wellbeing realised and increased hope for a brighter future.


This case involved a male seen over several sessions and supported with housing bond issues, navigating rental properties and understanding the private rental market. Essential information was discussed on tenant’s rights and responsibilities and guidance provided to communicate with real estate agents via email. This involved demonstrating how to use a computer and setting up an email account.

The client was informed about accessing other services, including Tenants Union Victoria and the Telephone Interpreting Service. Support was provided to claim an entitled refund from a previous housing arrangement through VCAT.


  • Increased knowledge and access to a variety of support services, including community legal services. Dealing with difficult and complex legal issues through VCAT enriched understanding about Australian housing and legal systems.
  • Increased confidence to address emerging issues, resolve matters and navigate services.
  • Client reported on reduced exploitation by the private rental market and less feelings of financial disadvantage.



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